Legal
Booking, Cancellation & Refund Policy
Everything you need to know about deposits, cancellations, and refunds.
Last updated: November 5, 2026
Deposit
- •A deposit is required to book Automotive Window Tinting and Paint Protection Film (PPF) appointments online. The deposit amount is based on the estimated job duration and is collected at checkout.
- •Your deposit goes toward your total — you pay the remaining balance at your appointment.
- •The deposit is $40 for every 30 minutes of estimated tint time, up to $200. For example, a 90-minute job has a $120 deposit, and longer jobs top out at $200.
- •If Bill can't confirm your request, or we cancel or can't fulfill your appointment, your full deposit is refunded with no fee deducted.
- •Commercial and Residential tinting appointments do not require a deposit.
Price, tax & payment
- •Online prices are estimates before 8% sales tax. Bill confirms your exact price by email after reviewing your vehicle, before your appointment. Your deposit is applied to your total, and the remaining balance plus tax is due at your appointment.
- •We accept cash and card. Our cash price is the lower price. Paying by credit card adds 2.5%, which is what our card processor charges us for in-shop card payments, plus NY sales tax on that amount, and never more than 3% of the amount charged. Paying the balance by card adds 2.5% of your total, and that's already included in the card price shown at booking. Debit cards pay the cash price. We always tell you both totals before we start. Example: a $300 job + 8% sales tax = $324.00 cash or $332.75 by credit card.
Cancelling
More than 48 hours before your appointment
Cancel more than 48 hours before your appointment and you choose: a refund of your deposit to your original card (minus the card processing fee, typically 2.9% + $0.30), or carry the full deposit to a new date. Refunds usually appear within 5–7 business days.
Less than 48 hours before your appointment
Deposits are non-refundable for cancellations made less than 48 hours before the appointment.
Refunds
Refunds are issued to the original payment method only. Processing time is typically 5–7 business days after we initiate the refund.
Rescheduling
You get one free reschedule when you let us know more than 48 hours ahead, and your deposit moves to the new date. Changes within 48 hours of your appointment, and no-shows, are non-refundable.
No-shows
If you don't show up and haven't contacted us, your deposit is forfeited.
If we need to cancel
If we need to cancel your appointment, we'll contact you as soon as possible and give you a full refund of your deposit, no questions asked.
How to cancel or reschedule
Use the link in your confirmation email, call (585) 442-1020, or email lindsaywindowtinting@gmail.com.
Written copy
You can ask for a written copy of this policy at any time. Call (585) 442-1020 or email lindsaywindowtinting@gmail.com.